FAQ

Frequently Asked Questions (FAQ)

1. Jewelry Care & Maintenance
   Gold jewelry does not tarnish, making it a lasting and low-maintenance choice. Sterling silver and plated jewelry may naturally tarnish over time — this is a normal reaction to exposure to air, moisture, lotions, and perfumes.
   To keep your jewelry looking beautiful:

   • Store pieces in a dry, cool place, ideally in an airtight pouch or box.

   • Remove jewelry before swimming, showering, or exercising.

   • Use a soft polishing cloth to gently restore shine.

   • For silver, an occasional silver-cleaning solution can remove tarnish — follow product instructions carefully.

   • For plated jewelry, avoid harsh cleaners and instead use a mild soap-and-water rinse, drying thoroughly.
     With proper care, your jewelry can maintain its beauty for years.

2. Hypoallergenic Materials
   Our jewelry is crafted with care using materials suitable for sensitive skin.

   • Gold: Naturally hypoallergenic and non-tarnishing.

   • Sterling Silver: A timeless choice, also hypoallergenic, though it may naturally tarnish over time — regular cleaning keeps it looking fresh.
     We avoid materials that typically cause skin irritation. If you have known sensitivities, please review product details or reach out before purchasing.

3. Conscious Materials
   We are committed to offering products made with conscious, high-quality materials — both in our jewelry and beauty items. Many pieces and products are crafted with longevity, comfort, and safety in mind.
   If you have allergies or sensitivities, we recommend reviewing all listed materials and ingredients prior to purchase.

4. Shipping & Insurance
   All orders are shipped securely with tracking, and many include insurance for added peace of mind. Signature requirements may apply to high-value shipments. If your order exceeds the insured limit for standard shipping, we may use an alternative method such as UPS for full coverage.

5. Returns & Exchanges
   Our return policy varies by product type — please see the individual product page for specific details. Items must be returned in original condition, with all packaging intact.

6. Claims & Lost or Damaged Shipments
   We do our best to ship every order securely with insurance, but occasionally things happen in transit.

   • If your order is lost or arrives damaged, please contact your shipping carrier directly to file a claim, using your tracking number.

   • Insured shipments offer peace of mind: if the carrier confirms the claim, we'll work with you to replace or refund the item promptly.

   • We recommend saving proof of delivery, like a tracking confirmation or recipient signature — this helps speed up the claim process.

   • While we assist wherever possible, filing the claim with your shipping provider is the standard and fastest method to resolve parcel issues.

7. Product Images & Branding
   We provide high-quality product images, with additional lifestyle and model shots available for select items. Images may be edited for branding purposes unless otherwise noted.

8. Ingredients & Allergies
   For all beauty and skincare products, we list ingredients clearly on product pages. If you have allergies or sensitivities, please read the full ingredient list before use.

9. Do your skincare or wellness items have an expiration date?
   Yes. Each product label includes the recommended use-by date. For best results, store products in a cool, dry place and use them within the recommended timeframe after opening.
   
   
10. Can I cancel or change my order after it's placed?
    We process orders quickly, so changes or cancellations are not guaranteed. Please contact us at contact@neonbleau.com as soon as possible, and we’ll do our best to help.
    
    
11. Do you offer gift packaging?
    At this time, we do not offer gift wrapping, but all items are packaged with care and ready to gift.
    
    
12. How can I contact customer service?
    You can reach us at contact@neonbleau.com. We typically respond within 1–2 business days.